After damaging ten-year-old Tanner Bawn’s $US15,000 custom-built wheelchair on a flight from Toronto to New York, Air Canada first told the family about a multi-day wait for repairs, leaving the terminally ill boy confined to his hotel room.
But after finding itself in the middle of a shit-storm of Twitter rage, the airline got things taken care of in a hurry and threw in a trip to Disney World for Tanner and his extended family.
Air Canada did its homework on this one. Going to Disney World, and taking his cousins with him, is at the very top of Tanner’s wish list.
Nice to see an airline go above and beyond the call of duty to fix the problem. It’s not often we see an airline take a Titanic Award nomination and turn it into actual benefit. Hope other airlines sit up and take note.