Least Effective Complaining
July 1st, 2009
Perhaps the couple had some legitimate complaints. Perhaps not. Certainly sounded as though they did, with a toilet overflowing waste into their room. But when Brenda and Gerald Moran finally got come compensation, they went online and wrote about it. You might call it praise for the cruise line for making good on a bad situation or you might call it a “how to get compensated” lesson. Guess how Royal Caribbean perceived it? Well, the couple received a life ban on Royal Caribbean ships.
See entire piece here on Tripso
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“life band”?